Role: Customer Experience Associate
Brand: Rip Curl
Location: San Clemente, USA

THE POSITION //

As a Rip Curl Customer Service Associate, you will be responsible for the entire cycle of customer interaction with online shopping, including but not limited to: the order placement, shipping, and returns process of all E-Commerce transactions for RipCurl.com. You will also be the main point of contact for Nordstrom Drop Ship Operations and Customer Service teams.

This position is full-time and reports directly to the Customer Service Manager.

THE DUTIES //

• Operation and management of the store
• Inventory management and reporting
• Achieving sales targets
• Staffing, recruitment, training, and development
• Merchandising presentation and replenishment
• Leadership of the store team

THE SEARCH //

• Must love being on the phone and possess outstanding phone skills
• Excellent written and oral communication
• Computer knowledge
• Ability to multi-task and prioritize accordingly
• Ability to work well with others in a team environment