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Customer Service Manager

Role: Customer Service Manager
Brand: SmoothStar
Location: Sydney, NSW
Summary: SmoothStar are looking for a Customer Service Manager that can manage and take responsibility of all customer support operations and provide internal support for our employees and operations around the world.

SmoothStar is a very fast growing company that has grown over 700% in the past 3 years. We expect this growth to continue and we need a Customer Service Manager to take responsibility to ensure high level of customer service is maintained.

Your role will cover the following areas:

Customer Support – Reporting and Managing Resources
B2B & B2C – Order Processing and operational flows
Digital Content Organising – Manage and write various articles
Digital Coordination – digital assistance for global team – setting up systems, events and data processing.
Policy Documentation – understand and write company internal and external policies

A key criteria is to develop and monitor KPI’s for all support areas.

SmoothStar staff operate on a global basis. We have employees located in Australia, USA, Europe & Japan. Digital documentation is essential for all staff to operate effective and efficiently. Customer support team utilises a combination of online chat, email, zendesk, whatsapp and telephone to support the customer base in Australia and International markets.

The role would be suited to someone who is passionate to work in the surf industry and wants a challenge. Career and employment perks, travel, promotions and responsibilities are available in due time – the company and product portfolio are growing at a fast rate.