Role: Customer Service Rep
Brand: Nixon
Location: Carlsbad, USA
Summary: Drive Nixon’s goal of providing exceptional customer experiences to internal and external customers. Develop cross-functional relationships with key partners to maintain a high level of communication and a clear understanding of the product lifecycle. Share best practices within the customer service team to identify opportunities and enhance business processes.

Responsibilities:

·        Manage a high volume of customer inquiries and related tasks.

·        Demonstrate great phone and chat etiquette with a high level of enthusiasm when interacting with customers.

·        Provide excellent customer service with developed product knowledge information.

·        Use strong problem-solving skills to find creative solutions to customer issues.

·        Support and effectively communicate Nixon’s warranty policy and repair service process to customers.

·        Assist customers with technical support and creative solutions to service issues.

·        Develop a clear understanding of ERP, portals, and platform functionalities and use.

·        Monitor the accuracy of transaction information related to sales orders, return orders, and service orders for efficient processing.

·        Understand operational sales needs of assigned territory to provide outstanding service and be the go-to resource for the sales team.