Customer Service Representative

Role: Customer Service Representative
Brand: YETI
Location: Melbourne, Vic
Summary: The Customer Service Representative will provide support to the Australia team in a variety of capacities including but not limited to; customer support to our online customers and retail partners, provide administrated and office support, and process wholesale and purchase orders for our dealers. This is a highly cross functional support position which will work closely with Finance, Operations, Sales, and Marketing and be a support system as we grow the brand in Australia and New Zealand.


  • Patiently listen to callers and confirm the purpose of the call.
  • In a polite and articulate manner, provide callers with helpful information.
  • Process wholesale and purchase orders for our dealers and retailers
  • Provide thorough and timely follow up to customers when issues cannot be solved during the initial call.
  • Handle a variety of inquiries, including but not limited to:
  • Inventory availability
  • Taking product orders
  • Explaining product features and attributes
  • Educating customers on best practices to maximize ice retention
  • Troubleshooting product performance issues with customers to minimize returns of first-quality products.
  • Assisting customers with the appropriate cooler selection for their needs & warranty return process when required