Role: Customer Service Representative
Brand: YETI
Location: Melbourne, Vic
Summary: The Customer Service Representative will provide support to the Australia team in a variety of capacities including but not limited to; customer support to our online customers and retail partners, provide administrated and office support, and process wholesale and purchase orders for our dealers. This is a highly cross functional support position which will work closely with Finance, Operations, Sales, and Marketing and be a support system as we grow the brand in Australia and New Zealand.

Responsibilities:

• Patiently listen to callers and confirm the purpose of the call.
• In a polite and articulate manner, provide callers with helpful information.
• Process wholesale and purchase orders for our dealers and retailers
• Provide thorough and timely follow up to customers when issues cannot be solved during the initial call.
• Handle a variety of inquiries, including but not limited to:

• Inventory availability
• Taking product orders
• Explaining product features and attributes
• Educating customers on best practices to maximize ice retention
• Troubleshooting product performance issues with customers to minimize returns of first-quality products.
• Assisting customers with the appropriate cooler selection for their needs & warranty return process when required