Customer Support Officer

Role: Customer Support Officer
Brand: Surfing Australia
Location: Gold Coast, QLD
Summary: Reporting to the Chief of Finance & Operations, this role will be responsible for supporting the online membership, affiliation, events and learning management services conducted by Surfing Australia’s National and State associations.

Key responsibilities will include:

  • Provide customer support for surfing in Australia’s online activities via telephone and zendesk
  • Provide low level technical help desk support
  • Process creation, testing and documentation
  • Lead, create, update and deliver training across the network
  • Data management and reporting