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Director of Guest Services

Role: Director of Guest Services
Brand: World Surf League
Location: Leemore, CA
Summary: To manage all deliverables related to the guest experience. This includes management of the Surf Team, Food & Beverage and Housekeeping departments of Surf Ranch. 

Responsibilities include (but not limited to):

  • Ensure delivery of exceptional guest experience for all surfers and guests.
  • Work directly with clients and guests on the planning and coordination of their experiences at Surf Ranch.
  • Manages Surf Team as well as their hospitality service deliverables.
  • Oversees the food & beverage program including both in-house and partner-provided catering.
  • Maintains a high level of quality in the execution of housekeeping and management of the ranch house.
  • Serves as a member of the Executive Committee and MOD program.
  • Respond and resolve guest service related issues in a timely and effective manner.
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