Role: e-Commerce Coordinator
Brand: Aroona Group
Location: Sydney, NSW
Summary: With growth of the business, we are seeking a dynamic staff member to develop and manage our AU & NZ e-commerce sites. The main and initial objective of the role is to generate online sales, content management and to improve day to day customer experience through enhancing the web store experience. The role will also entail customer service and ad hoc general office administration tasks.

Responsibilities:

– Respond to customer queries via email, phone, live chat, and social media chat platforms.

– Develop, implement, manage strategies and campaigns to drive online traffic and sales.

– Create and distribute social media material to engage retail and commercial customers.

– Manage and develop existing AU & NZ e-Commerce sites.

– Drive sales by proposing optimisations and website improvements.

– Enhance and maintain online product catalogue.

– Monitor order dispatch and communicating any issues.

– Online store management, product upload, stock control, pricing updates etc.

– Resolve delivery or return logistics by working with carriers and customers.

– Fulfilling e-commerce orders (including pick and packing) and managing customer service enquiries.

– Other Ad-hoc tasks as required.