Role: General Manager Surf Ranch
Brand: World Surf League
Location: Lemoore, California
Summary: The General Manager provides leadership and direction to ensure overall guest satisfaction and financial success of the location. The GM will be responsible for short and long-term planning, strategic direction and successful operation of the Surf Ranch and related areas. 

Responsibilities include, but not limited to:

Customer Experience

• Delivering a memorable, high-quality guest experience
• Ensures Surf Ranch meets the highest standards of orderliness, cleanliness and safety
• Oversees additional guest activities programs, special events, activities or hired entertainment
• Promptly address guest requests and ensure resolution of customer concerns
• Develop and maintain positive relationships with the local communities, business, vendors and customers

Employees

• Manages all areas of Surf Ranch in order to attract retain and motivate employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communications, as appropriate. Provide leadership and direction to people leaders
• Planning and implementation for any planned or unplanned shutdown, or maintenance day, including communication with all departments, sales, contractors, and corporate teams

Operations

• Responsible for providing overall leadership and direction for the Surf Ranch
• Effectively assigns and delegates work to meet business objectives and goals
• Works with the corporate and sales team to develop marketing programs and promote the facility to potential clients
• Ensuring that all surfing activities and safety operations are conducted in accordance with established procedures and policies
• Prepares budget for Surf Ranch while monitoring, controls and reports on finances versus budget with the goal of maximizing revenue and minimizing expenses while continuing to provide quality customer experiences