Role: Hurley Expert on Demand and Social
Brand: Hurley
Location: Costa Mesa, CA
Summary: As our Hurley Expert you will provide a premium and motivational experience by monitoring and responding to inbound chat and social media messages from multiple channels and categories. Your goal will be to innovate and look for opportunities to inspire individual athletes to reach their personal goals and become better athletes. You’ll maintain the Hurley Brand voice and adhere to established department policy and procedures while working to create win-win resolutions for Hurley and its consumers. You’ll interact with consumers, motivating them to reach their athletic goals, affirming their choice of Hurley products and inspiring engagement with Digital Marketing initiatives. You’ll provide the management team with insights gained from routine health checks of the Hurley website and social media spaces, offering feedback related to key contact drivers, hot topics, products, athletes, website information, issues and trends.