Sales & Customer Service Coordinator

Role: Sales & Customer Service Coordinator
Brand: Chilli Surfboards
Location: Mona Vale, NSW
Summary:

The Sales & Customer Service Coordinator role is in place to support the wholesale business and provide excellent customer service to our online and direct customers.

Wholesale Sales Support Key Duties:

Processing inbound orders- custom and stock boards
Key point of contact to follow up boards in production – “Where’s my board?”
Pricing
Shipping and dispatch
Invoicing and invoicing enquiries for wholesale accounts
Model / product information to accounts
Updating information in Shaper Buddy
Occasional store visits

Online Sales Support Key Duties:

Uploading product imagery to website
Order validation
Invoicing
General customer service
Providing relevant product, marketing & sales feedback

Direct (retail store) Sales Key Duties:

Dealing with walk-in customers
Stock control
Fielding all inbound calls & emails
All boards priced, barcoded & stickered
Product displayed neatly
Ensuring store clean & tidy at all times
Opening & closing
End of Day reporting

General / Other:

Mail received/actioned
Deliveries received/actioned
Invoices received/actioned
Designs & Files to and from production
Shaper Buddy orders to and from production
GL production enquiries
Shaper Buddy development with Product & Marketing Manager
Monthly Stocktake

Responsibilities:

Design and implement processes to monitor and control resources, budget, risks and quality.
Assign/monitor work as needed, ensuring that project steps are in alignment with business objectives.
Oversee all launch activities within our seasonal product launch and consumer moments calendar.
Build constructive business relationships across the organization, including 3rd party vendors.
Identify, analyze and prioritize project risks and impact of risks on all projects.
Develop a communications plan to update marketing stakeholders on progress & implementation.
Work with our creative and content teams on creative development.