
Sales & Customer Service Coordinator
Role: Sales & Customer Service Coordinator
Brand: Chilli Surfboards
Location: Mona Vale, NSW
Summary:
The Sales & Customer Service Coordinator role is in place to support the wholesale business and provide excellent customer service to our online and direct customers.
Wholesale Sales Support Key Duties:
- Processing inbound orders- custom and stock boards
- Key point of contact to follow up boards in production – “Where’s my board?”
- Pricing
- Shipping and dispatch
- Invoicing and invoicing enquiries for wholesale accounts
- Model / product information to accounts
- Updating information in Shaper Buddy
- Occasional store visits
Online Sales Support Key Duties:
- Uploading product imagery to website
- Order validation
- Invoicing
- General customer service
- Providing relevant product, marketing & sales feedback
Direct (retail store) Sales Key Duties:
- Dealing with walk-in customers
- Stock control
- Fielding all inbound calls & emails
- All boards priced, barcoded & stickered
- Product displayed neatly
- Ensuring store clean & tidy at all times
- Opening & closing
- End of Day reporting
General / Other:
- Mail received/actioned
- Deliveries received/actioned
- Invoices received/actioned
- Designs & Files to and from production
- Shaper Buddy orders to and from production
- GL production enquiries
- Shaper Buddy development with Product & Marketing Manager
- Monthly Stocktake
Responsibilities:
- Design and implement processes to monitor and control resources, budget, risks and quality.
- Assign/monitor work as needed, ensuring that project steps are in alignment with business objectives.
- Oversee all launch activities within our seasonal product launch and consumer moments calendar.
- Build constructive business relationships across the organization, including 3rd party vendors.
- Identify, analyze and prioritize project risks and impact of risks on all projects.
- Develop a communications plan to update marketing stakeholders on progress & implementation.
- Work with our creative and content teams on creative development.