Role: Sales & Customer Service Coordinator
Brand: Chilli Surfboards
Location: Mona Vale, NSW
Summary:

The Sales & Customer Service Coordinator role is in place to support the wholesale business and provide excellent customer service to our online and direct customers.

Wholesale Sales Support Key Duties:

• Processing inbound orders- custom and stock boards
• Key point of contact to follow up boards in production – “Where’s my board?”
• Pricing
• Shipping and dispatch
• Invoicing and invoicing enquiries for wholesale accounts
• Model / product information to accounts
• Updating information in Shaper Buddy
• Occasional store visits

Online Sales Support Key Duties:

• Uploading product imagery to website
• Order validation
• Invoicing
• General customer service 
• Providing relevant product, marketing & sales feedback

Direct (retail store) Sales Key Duties:

• Dealing with walk-in customers
• Stock control 
• Fielding all inbound calls & emails
• All boards priced, barcoded & stickered 
• Product displayed neatly
• Ensuring store clean & tidy at all times
• Opening & closing
• End of Day reporting

General / Other:

• Mail received/actioned
• Deliveries received/actioned
• Invoices received/actioned
• Designs & Files to and from production
• Shaper Buddy orders to and from production
• GL production enquiries
• Shaper Buddy development with Product & Marketing Manager
• Monthly Stocktake

Responsibilities:

• Design and implement processes to monitor and control resources, budget, risks and quality.
• Assign/monitor work as needed, ensuring that project steps are in alignment with business objectives.
• Oversee all launch activities within our seasonal product launch and consumer moments calendar.
• Build constructive business relationships across the organization, including 3rd party vendors.
• Identify, analyze and prioritize project risks and impact of risks on all projects.
• Develop a communications plan to update marketing stakeholders on progress & implementation.
• Work with our creative and content teams on creative development.